PAYMENT
You can pay via Paypal. On your Paypal account all data will be safely secured and your payment is free of charge.
You can also pay by Bank Transfer. If you choose to pay this way, please do not use check out option at the site and send us an email at [email protected] with the item and size you would like to purchase. When we’ve received your payment we will send you your order. Please be aware that you are responsible for possible extra costs calculated by your bank.
SHIPPING
All our products are currently made to order, therefore please allow us at least 4 weeks/30 days prior to be shipped. We will inform you when your order is ready to be shipped or is shipped.
We ship worldwide.
Please let us know via email if you need your purchase sooner and we will do our best to get it to you within your timeframe (extra postage costs will apply to express orders and the difference in shipping will be billed via paypal).
The shipping cost will vary per country.
Customs and duty shipments outside the European Union may be subject to import duty/tax or customs clearance charges, which may be applied once a shipment reaches the country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.
We are not responsible for items damaged or lost in transit.
RETURNS/EXCHANGES
Catsandboys aim is to offer you the best. If for any reason you are not fully satisfied with your order, you can return the item(s) within 7 days for a refund or exchange. Email us at [email protected] to notify us of a return or exchange. We'll send you the correct or new item within 10 days of receiving your parcel. All returns or exchanges must be in new, unused condition, with no damage to the item or the packaging.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us. Shipping and handling charges are non-refundable.
ORDER CANCELLATION
If you wish to cancel your order, please notify us by email as soon as possible after placing your order and certainly before you receive the order dispatch confirmation email.
If your order has been already dispatched to you, you may return goods you have ordered for full refund within 7 days from receiving your parcel (please refer to Returns/Exchanges).
WHOLESALE
If you are interested in stocking Catsandboys products, we would be delighted to hear from you. Please email us for a price list. If possible, please include a link and some information about your store.
CONTACT
If you have any questions please do not hesitate to contact us.
Palmoticeva 38, Zagreb 10000, Croatia
VAT number: 10553684534
IBAN HR21 2340 0091 1604 0735 9
PRIVREDNA BANKA ZAGREB d.d., 10000 Zagreb, Radnicka cesta 50, Croatia
SWIFT CODE: PBZGHR2X